28 Nov 2011

The Evolution of Search

This video shows the evolution of Google search and how key events have impacted the product roadmap.

What's really interesting is that one of the main events which led to greater search enhancements was the 9/11 tragedy. At that time news was not being crawled frequently enough, so when users were searching "New York Twin Towers" they were getting month old content. This lead to the development of enhanced google search for news.

Users expectations also increased, they expected Google to find information across the web regardless of file type e.g. they wanted it all, it had to be relevant and they wanted to receive the information quickly.

22 Nov 2011

eBay opens pop-up QR code store

For those QR code haters out there...they don't seem to be extinct just yet.

eBay is launching a pop up store in London's West End in time for Xmas.

Ebay-concept-store
Source: Power Retail

The store will feature the top 200 bestselling items which will be available for purchase via scanning the QR code displayed on the product.

The purchased items will them be delivered to the customer's address. 

This concept has been trialled in New York previously but apparently the London store is in a much better location. The timing with Xmas will also be crucial to the success of the concept store.

For more information check out this article on Power Retail:

http://www.powerretail.com.au/news/ebay-opens-qr-code-store-on-london-high-street/

Personally, I would probably just purchase online and avoid the Xmas rush. But I expect they will pick up a large number of untended purchases from passersby. 

The QR technology was no doubt seen at the right technology to reach a broad audience at the time. However as more smartphones come out with NFC (Near Field Communications) implemented I would expect to see similar concepts launched using this technology (with greater take-up).

NFC takes away all the complexity that has been frustrating with QR codes:

  • NFC is built in to the mobile (similar to Bluetooth) so no application downloads.
  • Immediate connection to the target brand - no passwords, no pairing, no waiting.

Banks are already all over this technology to enable contactless payments. An example of this is the Visa PayWave.

In the context of mobile, as more devices come out with NFC included new marketing and sales opportunities will present themselves.

According to CeBit 1 in 6 mobile phone users will have NFC enabled handsets by 2014. http://www.cebit.com.au/news/technology/nfc-payment-technology-boom-by-2014 

In other QR news, my workmate just told me that the brocollini he purchased from his local Woolworths contained a QR code. Mixing QR and veges sounds like an over the top stirfry to me.

 

 

 

17 Nov 2011

Is Google Music the nail in iTunes coffin?

There is no doubt that Apple and iTunes have changed the way we consume music. But for me the experience hasn't been without frustration. 

The ability to only sync with one computer and the confusing nature of the process has left me with steam coming out of my ears at times. I have lost libraries of music, struggled to get back previous purchases, battled to get album covers and generally not enjoyed the experience. 

I have noticed however that they are making a concerted effort to take on board customer feedback, with more personalised email responses and the addition of the "purchased" section amongst other things.

But today as I read about new Google Music, I wonder how many punters there are like me who would happily move to a more open music experience.

Google announced that it is opening its Music service (essentially a Music Store to rival iTunes available in the Android Marketplace) to everyone (although it isn't available in Australia yet) for free for up to 20,000 songs. Tracks will be available on the Android marketplace, adding a catalogue of millions of songs.

Google_music

Image source: https://music.google.com/music/listen

Universal, EMI and Sony Music have been quick to jump on board as content partners along with smaller independent labels. 

Google + will play a big role in making the experience "social" and recommendations will also form an important part of the model with the system recommending tunes from your favourite artists and suggestions from your friends (via Google +), Google also has a staff of music critics who will be giving reviews and recommendations. I like the line they use in their promo video “Sharing is caring, and caring is awesome”. 

Interestingly, users will be able to put iTunes music into their music lockers, and the Music Manager is even supposed to retain users’ playlists and ratings. ITunes in the Cloud charges you for non-iTunes songs. They are also heavily pushing their “no syncing, no wires” approach which definitely taps into my prior frustrations with Apple.

Google_screen_3

Image source: https://market.android.com/details?id=com.google.android.music

Google actually released the first iteration of the service as an unfinished beta in May to about a million people in the U.S by invitation only. That version allowed you to upload your digital songs for online storage and allowed playback on computers and Android devices. Testers were streaming music on average 2.5 hours every day (source: Washington Post).

To take the Google Music tour click here

It will be interesting to see what this new Beta version offers and how it compares to iTunes, I will definitely be trying to out (when it comes to Australia) and it adds further weight to my consideration to switch to an Android device.

Android is rapidly gaining market share of Smartphone sales in Australia which will be crucial to the take up of services such as Google Music when it launches here:

Androidios_1

Image source: http://www.zdnet.com.au/android-winning-mobile-os-war-in-australia-339320723.htm

 

9 Nov 2011

How to use Google + for your brand or business

Google + Pages has landed….but what is the right strategy for your brand or business when considering setting up a branded page?

We have been throwing ideas around the office today on how it could be used.

This led me to review some examples of early adopters:

Toyota is using their page to showcase new vehicle’s, share innovative technology ideas and get thoughts and experiences from customers: https://plus.google.com/109401964142949249458#109401964142949249458/posts

Pepsi has launched their page around their connection to music “Where there’s music, there’s Pepsi”. This also ties into their X Factor sponsorship: https://plus.google.com/111883881632877146615#111883881632877146615/posts

Save the Children is using it as another medium to spread their messages and campaigns: https://plus.google.com/101046956874219339437#101046956874219339437/posts

Burberry have done something slightly different with their header and implemented animated GIFs which is simple but effective: https://plus.google.com/110651620964477160777#110651620964477160777/posts

This led to the idea that brands could use it to promote current campaign messaging and regularly update the header depending on which campaign they were running.

The Muppets let you join Kermit and Miss Piggy for a Google Hangout! https://plus.google.com/118177189004466545044#118177189004466545044/posts

This got us thinking about using it for customer service or webinars with “experts” from your business.

I am keen to see how Google + Pages stacks up to the Facebook “timeline” for brand pages which is no doubt just around the corner. Google’s approach to content discovery is a new take on social sharing for business and is a key point of difference.

I thought this paragraph from Fast Company summed up what Google + Pages needs to offer to allow it to be successful with marketers:

…If marketers can reach beyond the page. In a world of Facebook marketers shackled to EdgeRank, Google should focus on reach and relevance, enabling +Page marketers to reach far beyond their page, fans and circles and into the Google network, allowing wonderful things to happen. Think about "One Click Video Seeding": allowing marketers to "buy up" on video posts, reaching directly into YouTube and Display Network placements. Or think about Google enabling the idea of YouTube Publishers on Google+, allowing marketers to tap into the right influencers and to watch the impact of social sharing through Google+ Ripples. Or better yet, Google+ providing marketers with the ability to align their page content with the right SEO keywords, also with a "buy up" SEM option. This strategy has endless possibilities if it's considered.

Source: http://www.fastcompany.com/1793579/google-pages-for-businesses-do-or-die?partner=homepage_newsletter

Before diving in I would recommend reading this article on the 5 things you should know before setting up a page for your business:

http://www.computerworlduk.com/in-depth/it-business/3317238/google-plus-pages...

 

16 Oct 2011

Spotted! Dog driving outside Broadway Mall in Sydney

I just got sent this image captured today in Sydney... I assume this is just a case of faithful dog minding the driver's seat for his owner. But he looks suspiciously at home and I wonder if he is either:

a) actually driving

b) at least has his paws outstretched to reach the pedals

Dog-driving

18 Aug 2011

ASOS to launch localised Australian site next month

Media_httpwwwpowerret_jpost

For all those ASOS lovers out there...they are launching a localised Australian site next month and have announced that Australia is their second biggest market outside of the UK. This will no doubt put further pressure on local retailers/ e-tailers who are already feeling the pinch of lost revenue to international companies such as ASOS and a general slump in the retail market.

10 Aug 2011

Australia gets extended Google Voice features

Google has finally launched some of its extended Voice features in Australia.

You can access the advanced features through your Gmail account, which basically now allow you to make landline and mobile calls. 

An article from NBC wrote that Skype would not be competing with Google Voice on price which means Google will be the cheaper of the two.

Google dropped its rates and expanded to 150 global destinations. 

Skype on the other hand is going for a quality message, announcing that discounting rates would lower Skype’s overall call quality. 

Gmail_voice

Source:http://googlevoiceblog.blogspot.com/

 

 

 

4 Aug 2011

Jell-O Pudding Face Mood Meter

@grantprice_au just showed me this awesome campaign for Jell-O Pudding.

It basically scans tweets from across the USA...and analyses the “smiley’s” :-) vs. the “frowny's” :-(. If there is more “frowny's" than “smiley’s” his face becomes sad and they give away from Jell-O Pudding!

Jell-o-face

 

Check it out: http://jellopuddingface.com/

 

 

 

3 Aug 2011

Google purchases The Dealmap for an undisclosed sum

Google is slowly making its presence known in the daily deal market announcing today its purchase of The Dealmap for an undisclosed sum.

Thedealmap

Power Retail reported:

The news this week is that The Dealmap was sold at an undisclosed price to Google. A blog post from the company says: “Google provides the ideal platform to help us accelerate our growth and fulfil our mission. We’re passionate about helping people save money while having great local experiences, and in Google we’ve found the perfect partner that shares this passion, as well as our vision and strategy.

Google has tried to make headway into daily deals before. They attempted to purchase Groupon last year for $6 billion, but were turned down. They then launched Google Offers in May this year, which I haven't heard much about.

The acquisition of The Dealmap means they can be more aggressive in this space. Let's hope they can provide a more superior experience to get us all to switch.

I have recently been suffering from daily deal overload.

Don't get me wrong, I still love a bargain. But I don't know which site I am meant to look at on a daily basis.

Thankfully a colleague recently showed me Grouped which brings deals from all of the sites together into one website/ newsletter.

But this now opens up a whole lot more purchasing opportunities...and dealings with companies that may be less reputable.

I had this experience this week. 

A deal came through "Grouped" from "JigoCity" for house cleaning with a local company.

I snapped it up.

I then called the company, going by the name Freedom House Cleaning, multiple times, leaving multiple messages to make my booking.

I was almost about to start ranting and raving when I got an email from JigoCity which highlighted I was not the only one experiencing issues. Apparently multiple people got in touch and they are now crediting everyone with "JigoCity- JigoPoints" to the value of the cleaning ($39) and I can still redeem the voucher as well (if Freedom Cleaning ever answer my call).

The response from JigoCity was swift and commendable.

But it does leave me wondering about the quality of companies getting deals approved and what the vetting process actually is. Has anyone else had a dodgy experience?

28 Jul 2011

Embark on an adventure with this animated tale

I have just had the most interesting, inspiring and interactive storybook experience EVER. The Fantastic Flying Books Of Morris Lessmore... Quite possibly the coolest app I have seen on the iPad yet and worth every penny of the $5.49 I paid for it..check out the video below to get a teaser for what's in the book...and if you have an iPad check it out!

The Fantastic Flying Books Of Morris Lessmore iPad App Teaser from Moonbot Studios on Vimeo

Thanks to @claireliora for introducing me to this amazing animated story, I want more!!!